Shipping & Returns

🚚 Free Worldwide Shipping

Every order ships free. No minimums, no surprises.

• United States & Canada: 3–7 business days
• Europe & UK: 5–10 business days
• Southeast Asia: 2–5 business days
• Rest of world: 7–15 business days

📦 Order Processing

Orders ship within 24 hours of purchase (excluding weekends and holidays). Once shipped, you'll receive an email and SMS with your tracking number.

🔄 30-Day Risk-Free Trial

Try Hi kind for 30 days at home. If your cat doesn't love it, we'll take it back — no questions, no restocking fees.

• Full refund, no questions asked
• We cover the return shipping label
• Refund issued within 3 business days of receipt

🛡️ 2-Year Warranty

Every Hi kind fountain is covered top-to-bottom for 2 full years against manufacturing defects. Just reach out to support and we'll make it right.

💬 Need help?

Email us anytime at support@hikind.pet. Real humans, based in the US, reply within 24 hours.